|
Senior Vice President, Customer Service
Southern California Edison
Lynda Ziegler is senior vice president of the Customer Service business unit of Southern California Edison (SCE), one of the nation's largest investor-owned electric utilities. She is responsible for customer services to SCE’s 4.9 million customers, including customer experience, industry-leading demand-side management programs and advanced metering, as well as customer-facing operations, phone center activities, field services, account management, and local public affairs. She was elected to the position in 2006.
Ziegler began her career at SCE in 1981 as a conservation-planning consultant. She held a variety of positions including service planner and manager of energy efficiency, customer service and major accounts. She was the director of the Customer Programs and Services Division before being elected vice president of Customer Service in 2005.
Ziegler is a member of EEI’s Customer and Energy Services Executives Advisory Committee, and is vice-chair of EPRI’s Energy Utilization Executive Committee. She is a founding board member of the Association of Women in Water, Energy and Environment, and serves as secretary on the board of Partners in Care Foundation, an organization dedicated to improving health care policy through demonstrating success. Ziegler recently served as a contributor to the National Transportation Policy Project (NTPP), which developed multi-stakeholder consensus recommendations for a forward-looking American transportation policy. Ziegler also served for over three years on the board of directors of Leadership California, an organization dedicated to educating high-level women on the issues in California and encouraging women's leadership in policy and public office.
She received her M.B.A. at California State University, Fullerton, and her bachelor of science degree in marketing from California State University, Long Beach. In addition, she has participated in two special management development programs at Southern California Edison.
Updated: April 2010
BACK to Southern California Edison Leadership
|
