Senior Vice President, Customer Service
Southern California Edison
Kevin M. Payne is senior vice president of Customer Service for Southern California Edison (SCE). He is responsible for SCE’s demand-side management programs, customer products and services, customer engagement and call center operations, field services, account management and advanced metering.
Prior to his current role, Payne was vice president of Engineering & Technical Services for SCE, overseeing the planning, engineering and designing of SCE’s transmission and distribution systems.
Payne has held various leadership positions within SCE. He was vice president of Information Technology & Business Integration, responsible for the delivery of technology services to business units within SCE. Payne was vice president of Enterprise Resource Planning (ERP) for SCE, where he led a comprehensive five-year half-billion-dollar program to implement SAP-integrated systems and streamline the company's business operations. He was also director of Renewable and Alternative Power and director of Major Customer Technical Support. He began his career with SCE in 1986 in the Engineering and Construction department managing power plant retrofit and other engineering projects.
Payne has a degree in mechanical engineering from the University of California, Berkeley, and is a registered professional engineer.
Updated March 2014
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