Skip to Content
Southern California Edison
Lorene Miller photo

Lorene Miller

Vice President, Customer Service Operations
Southern California Edison
Lorene Miller is vice president, Customer Service Operations, at Southern California Edison and responsible for the contact center, billing, payments, credit, digital and program operations. She also oversees technology investments, governance, training, and project management for the Customer Service department.

Miller brings more than 30 years of experience in information technology and customer service to her role and is uniquely positioned to leverage technology to improve our customers’ experience. She previously served as managing director, Customer Service Technology, Planning & Governance, and led the implementation of a new billing and customer information system. 

She has held several management and executive positions, including director of Information Technology and director of the company’s contact center, the critical link to SCE’s 5 million customers. As billing manager during the California energy crisis, she was responsible for implementing historic rate changes while billing and collecting more than $9 billion in annual customer revenue.

Miller has driven the integration of business processes and technology throughout her career, from the company’s early advancement of e-commerce to more recent expansion of digital customer interactions. She has represented SCE as a witness in several CPUC proceedings and in regulatory and working group forums.

Miller serves on the Board of Governors of the CSU Foundation, the university’s central foundation which enhances educational excellence and promotes the national, state and regional interests of the California State University.

She joined SCE as an intern while completing her bachelor’s degree in computer science from California State University, Los Angeles. She also holds a master’s degree in leadership and management from the University of La Verne.

Back to top