Resources to help you during COVID-19

If you’re facing financial hardships or are just looking for ways to save during the COVID-19 emergency, these programs and tools may help. We offer a number of payment assistance options for our customers, including payment extensions and arrangements for customers who may need more time to pay their bill. You can also visit our Help Paying Your Bill page to find out what options are available for you.

If someone in your home requires the use of electrically powered medical devices or equipment, you may qualify for our Medical Baseline Allowance program.

Tips and Tools to Help You Save Energy

To help you lower your energy usage while you stay inside, we recommend exploring these resources:

Scheduled Power Outages

Safely providing reliable service means critical scheduled outages must continue, even during this unprecedented COVID-19 situation. This is consistent with Gov. Newsom’s “Stay at Home” Executive Order, which recognized that essential work as defined by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency’s guidelines must continue.

We are prioritizing critical work necessary to protect our communities from the threat of wildfires and to make urgent repairs, even as we postpone less pressing upgrades. Postponing this critical work could inadvertently create larger and more dangerous risks.

We do not take the decision to proceed with an outage lightly, and our teams are working to shorten the duration as much as possible. We must go forward with work necessary to protect public safety including reducing wildfire risk. We are postponing noncritical work that would cause a customer outage and evaluating each outage on a case-by-case basis.

Visit our Outage Center to report an outage, view current outages or check the status of a planned outage in your area. We are working hard to reschedule or minimize the impact of critical, necessary outages, especially for vulnerable customers, businesses and other critical services that are part of the response to the outbreak.

You may also see our crews conducting inspections from the ground or air to determine the need to clear or remove vegetation near our equipment or actively working to remove it. Learn more about our wildfire mitigation activities. Thank you for your support as we work to keep our communities safe.

We’re here for you in a time of need

Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees by request. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement. For more information, visit sce.com/billhelp.

If you are a business customer, you also qualify for suspended service disconnection for nonpayment and waiver of late fees by request. You may also qualify for the CARES Act Paycheck Protection Program, which will provide 100% federally guaranteed loans to small businesses. For more information, visit our Small Business Resources page.

To help Californians who are facing economic hardships because of quarantines, taking care of family members or school and business closures, Edison International will make $1 million in donations to local nonprofits whose focus is on providing critical services, food and necessities to vulnerable communities in response to COVID-19.

Don’t fall for scams

Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn how to avoid COVID-19 scams.

Helping our employees stay safe and healthy

We are so grateful for our workers who continue to ensure your power remains reliable. To reduce the risk of contracting COVID-19, our employees who are able to conduct business remotely are teleworking.

To ensure seamless customer service and operations, some workers will continue to work at SCE facilities or in the field, including those in our Customer Contact Centers, troublemen and linemen. We have procedures in place to protect workers’ health and well-being, including enhanced cleanings of our facilities, practicing physical distancing and limiting teams to small groups that keep the same workers together to minimize exposure where physical distancing is not possible.

When you see our crews working in the field, please know that while we are happy to answer questions about the work we are doing, we ask that the community continue to observe the physical distancing guidelines of staying at least six feet away and the new California Department of Public Health recommendation to wear face coverings when out in public. This will protect you and our crews, who are serving on the front lines to provide a very critical and essential service for society.

To minimize exposure as much as possible, our linemen have been assigned to “pods,” and transfers to other crews — or movement of personnel between crews — have been restricted. The nature of our work sometimes requires employees to work closely together, such as in bucket trucks, which is why we’ve implemented the pod concept.

Just as your family unit, or household, interact but remain physically distant from the rest of the world, our crews interact similarly — they have a “family unit” while they are in the field.

We’re in this together

We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.